We want delivery information to be clear and realistic rather than promise a timeframe that may not apply to every product.
Order processing
Processing and dispatch can vary depending on the product and fulfilment location. Once your order has been dispatched, any available tracking information will be sent to you.
Delivery estimates
Delivery estimates may vary by product, destination and carrier. Where an estimated delivery window is shown at checkout or in your order updates, please treat it as an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
Tracking
Where tracking is available, you can follow your shipment using the tracking information provided after dispatch and our Track Order page.
Multiple items
If your order contains more than one product, items may occasionally be dispatched separately and arrive at different times.
Delays
Carrier disruption, severe weather, customs or other circumstances outside our control can sometimes affect delivery. If your tracking has not updated for an unusual length of time, please contact us with your order number.
Address problems
Please check your delivery address carefully before placing an order. If you notice an error, contact us as soon as possible. We will try to help before dispatch, but we cannot guarantee that an address can be changed once fulfilment has started.
Need help?
If you have a delivery question about an existing order, use our Contact Us page and include your order number.